Privacy Policy

Responsible party

Triple J Design

Founder

Jenni Holdsworth

Business address

73 Leeuwen St, Bo-Kaap, Cape Town, 7975

Email

jenni@triplejdesign.co.za

Country

South Africa

Triple J Design determines why and how personal information submitted through this website is processed and is therefore the responsible party for that information under POPIA.

When you submit an enquiry through the Triple J Design website, we may collect:

• your name;
• work email address;
• company name;
• company website, if you choose to provide it;
• the service or type of assistance you are interested in;
• information you provide about your requirements;
• correspondence arising from your enquiry; and
• limited technical information generated when you use the website where required for security, performance or analytics.

The contact form does not request a telephone number, budget information or payment details.

Please avoid submitting sensitive or special personal information through the enquiry form unless Triple J Design has specifically asked you to provide it.

Information submitted through the website may be used to:

• respond to your enquiry;
• understand your business and requirements;
• assess whether Triple J Design may be able to assist;
• communicate with you about an appropriate next step;
• prepare for or manage a potential business relationship;
• maintain necessary business correspondence;
• protect the website and systems from misuse; and
• comply with applicable legal or regulatory requirements.

Providing information through the contact form is voluntary, but the required fields are necessary for Triple J Design to receive and meaningfully respond to the enquiry.

Submitting an enquiry does not automatically subscribe you to a newsletter or marketing list.

Triple J Design uses Resend to send transactional email generated by this website.

When you submit the contact form, the information you provide is transmitted through Resend so that the enquiry can be delivered to Triple J Design and an acknowledgement can be sent to the email address you provided.

Resend acts as an email-processing service provider. Personal information processed through this service may be processed outside South Africa in accordance with Resend’s applicable data-processing and security arrangements.

Enquiries sent to jenni@triplejdesign.co.za are received and managed through Zoho Mail. Information contained in an enquiry and subsequent correspondence may therefore be stored within Triple J Design’s business email account.

A backup copy of website enquiries may also be delivered to an authorised Gmail account controlled by Triple J Design. This means Google may process that email in accordance with its applicable privacy and security terms.

Access to these accounts is restricted to authorised use for Triple J Design business purposes.

Triple J Design does not keep personal information for longer than necessary.

Website enquiries that do not develop into an active client relationship will generally be retained for 24 months after the last meaningful interaction. After that period, the information will be deleted or securely destroyed unless there is another lawful reason for Triple J Design to retain it.

If an enquiry develops into a client relationship, relevant correspondence and business records may be kept for longer where reasonably necessary for the client relationship, contractual obligations, accounting or tax requirements, dispute resolution, legal obligations or other legitimate business purposes permitted by law.

Where personal information is no longer required and there is no lawful basis for continued retention, Triple J Design will delete, destroy or de-identify it in accordance with POPIA.

Google Analytics is not currently enabled on this website.

If Triple J Design introduces analytics in future, this Privacy Policy and any necessary cookie or consent controls will be updated to reflect the technology actually used before or when it is enabled.

Cookies and similar technologies are small pieces of information stored on or accessed from your device.

This website may use technologies that are necessary for essential functionality or security. It does not currently use optional analytics or marketing cookies, so there are no optional cookies for you to accept or decline and no cookie banner is shown.

If optional analytics cookies are enabled in future, this policy will explain their purpose, the provider, how you can accept or decline them and how you can change your preferences.

Triple J Design uses selected third-party technology providers to operate the website and communicate with visitors. Depending on the final website configuration, these may include:

• Resend, for transactional website email;
• Zoho Mail, for business email;
• Google / Gmail, for authorised backup delivery of enquiries;
• Netlify, for website hosting and related infrastructure; and
• Google Analytics, for website analytics, only if enabled.

These providers process information only to the extent necessary to provide their relevant services, subject to their respective terms, privacy obligations and applicable law.

Triple J Design does not sell personal information submitted through this website.

Some technology providers used by Triple J Design may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, Triple J Design will take reasonable steps to ensure that the transfer is handled in a manner permitted by POPIA, including the requirements applicable to transfers of personal information outside the Republic.

Triple J Design takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure website connections, restricted access to business email accounts, server-side handling of website credentials, authentication controls and the use of reputable service providers.

No internet or email system can be guaranteed to be completely secure. If Triple J Design becomes aware of a security compromise affecting personal information, it will take the steps required under applicable law, including notification where POPIA requires it.

Subject to applicable law, you may have the right to:

• ask whether Triple J Design holds personal information about you;
• request access to that information;
• ask for inaccurate or incomplete information to be corrected;
• request deletion or destruction where Triple J Design is no longer authorised or required to retain it;
• object to certain processing where permitted by law;
• withdraw consent where processing relies on consent; and
• lodge a complaint about the way your personal information has been processed.

To exercise a privacy right, contact:

Jenni Holdsworth
Triple J Design
jenni@triplejdesign.co.za

Triple J Design may need to verify your identity before giving access to or altering personal information.

If you believe your personal information has been processed in a way that does not comply with POPIA, you may contact Triple J Design so that the matter can be investigated.

You also have the right to submit a complaint to the Information Regulator (South Africa).

Current official contact details:

Information Regulator eServices and complaints portal (opens in a new tab)

The Triple J Design website may contain links to third-party websites or services. Triple J Design is not responsible for the privacy practices of those independent third parties. Visitors should review the privacy information of any third-party site they choose to use.

Triple J Design may update this Privacy Policy when its website, service providers, data-handling practices or legal obligations change.

The latest version will be published on this page with the date of the most recent update.